Refund Policy
Last Updated: April 1, 2023
Thank you for ordering from Crust & Charms Pizzeria. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 081 123 4567.
Non-tangible Goods (Digital Services)
All sales of non-tangible goods such as catering services, event bookings, and other digital services are final and non-refundable unless otherwise stated in the terms and conditions associated with those services.
Order Cancellation
An order can be canceled up until it is dispatched for delivery. If you cancel your order before it is dispatched, you will receive a full refund in the original form of payment. If the order has already been dispatched, please refer to our return policy for further instructions.
Product Issues
If you encounter any issues with the product (for example, if the food is not cooked to your satisfaction or is incorrect), please contact us immediately at +39 081 123 4567. We will work with you to correct the issue, which may involve replacement of the product or a refund as appropriate.
Address for Returns
If you need to return a product, please send it to the following address:
Crust & Charms Pizzeria80132, Italy, Naples
Pizzeria Napoli
Amendments to Refund Policy
Crust & Charms Pizzeria reserves the right to amend this refund policy at any time by posting a revised version on parklandway.sbs. The amended version will be effective from the date it is published. Please check back regularly to review any changes in our policy.